About RAM PARTNERS, LLC ®
Providing Simply Superior Service
RAM PARTNERS, LLC ® is an ACCREDITED MANAGEMENT ORGANIZATION®; The Institute of Real Estate Management awards its highest designation to companies which have met stringent standards of experience, financial stability, integrity and ethics.
Only six percent of all management companies in the US are accepted into the AMO program.
We know that the success of our organization and of the properties we manage depends on the quality of service we provide to our residents, our clients and our employees.
Superior service is the goal of all our employees, including those who do not deal directly with the public. This outlook is incorporated into our day-to-day operations through regular employee meetings, training seminars and one-on-one employee/supervisor feedback.
Our written "commitments to service" pledge is incorporated into all employee-training classes and is included in each property's yearly management plan. It applies to all our managed properties and all our employees, both on-site and at the home office.
RAM PARTNERS' COMMITMENT TO EXCELLENCE
WE MAINTAIN THE APPEARANCE OF OUR PROPERTIES
AT A SUPERIOR LEVEL.
We pay particular attention to the amenity areas and focal points. Common areas are always sparkling clean with the amenities in tip-top condition, ready at all times for our residents to enjoy.
WE ARE PROBLEM SOLVERS
We listen and respond to our residents' needs.
Communication is clear between our maintenance team, leasing staff and any contractors, so the best solution can be implemented.
We turn problems into opportunities to "do the unexpected" for a resident. Above all, we take action, deliver what we promise and follow-up.
WE INSPECT WHAT WE EXPECT
We complete regular inspections and implement any appropriate suggestions for improvement in property appearance, condition or image.
We monitor all administrative functions and sales presentations. We continually evaluate all areas of property operations, so that weak areas may be addressed and strong areas rewarded. We always expect the best.
WE ALWAYS LOOK FOR NEW WAYS TO IMPROVE PERFORMANCE
By using information from property inspection reports, administrative audits and shopper's reports, we strengthen and improve property performance.
We develop depth and promote employee satisfaction through cross training. We employ RAM Partners' training programs as well as industry experts, IREM and local apartment associations. Our employees are invited to set career goals. We never stop searching for new ideas.
WE FOCUS ON RESIDENT RETENTION
We put residents first, second and third. We survey residents continually to determine their wants and needs. Resident services appropriate to each property are customized for each and every property.
Our renewals have the personal touch. We contact each resident personally and ask questions to determine where improvements may be made. We have developed a reputation for delivering extraordinary service.
Above all, we never underestimate the power of a smile and a "Thank You".
RESIDENTS
Positive resident relationships are an integral part of maximizing property performance. The result of a successful resident relation's policy is resident's who do the three R's.
Pay Rent promptly, Renew their lease with a rent increase and Refer their friends.
CLIENTS
Our commitment to customer service is unsurpassed in the industry. We care about our clients and make every effort to meet their unique needs and goals.
Property staffs, from managers and leasing consultants to maintenance and housekeepers, periodically review each owner's objectives and goals. Furthermore, our employees have the experience and know-how needed to meet those goals.
Good communication is a vital part of our business and our Area Vice Presidents are in constant contact with our clients. We know that understanding our clients' assets, goals and performance requirements is the key to providing good service.
Our corporate management staffs as well as our on-site employees are experienced in all sizes, types and classes of multi-family assets. This wide range of experience will allow us to adapt quickly to your particular strategy.
Many of the services we provide were added at the request of our clients. We encourage all our clients to let us know how we may be of service and enjoy doing whatever it takes to satisfy them.
EMPLOYEES
RAM Partners is deeply committed to positive employee relations. We continually focus our efforts on motivation and development through education and specified career development plans.
We provide the resources and support necessary to sustain happy, motivated and productive employees. Details of our extensive employee training programs can be found in Section 10.
Superior performance is rewarded through a system of recognition and bonus programs based on individual, property, and company-wide performance. We encourage our employees to be problem solvers and they are rewarded for finding and implementing money-saving ideas.
Our employee relation's efforts begin with the careful selection of the best personnel in the industry. We select applicants who are intelligent, cooperative, ambitious and enthusiastic. We attract prospective employees through a variety of sources, one of the most effective being employee referrals.
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